Privacy Policy

Information we collect and use

When you contact us or request a quote, we collect the details you provide, such as your name, business, email, telephone number, address, website, product interests and project requirements. Accounts include sign-in information and contact details. Quotations and orders can include correspondence, product selections, billing and delivery details, and transaction records.

We use this information to answer questions, prepare quotations, manage accounts, coordinate orders and customer support, maintain business records, protect the site and meet applicable obligations. Signing up for our newsletter provides your email for product news and promotional messages. An inquiry, account or purchase does not automatically give consent for every advertising use.

Cookies, online identifiers and website tracking

Essential cookies and storage support sign-in, security, sessions and remembering privacy choices. Google reCAPTCHA helps protect certain forms against abuse. Website requests also expose technical information such as IP addresses and browser information to the servers and services handling them. Cookies, online identifiers and logs may relate to an identifiable person; they are not necessarily anonymous.

With your optional tracking choice, selected pages load Google Analytics to measure website use. We may also record referral URLs, campaign parameters and Google click identifiers with inquiries to understand how people reached us. Without that choice, optional Analytics tags do not load and the website does not add this campaign attribution to new inquiries. Essential form and account functions remain available.

Use Cookie preferences in the footer to accept, reject or change optional tracking. The choice is stored in this browser for up to six months. Clearing browser storage or using another browser may require choosing again. We keep optional tracking off when this browser signals Global Privacy Control. This browser setting does not identify you for removal from a customer list.

Changing your choice stops future optional collection by these controls; it does not erase information already received. Third-party links and externally hosted resources have their own privacy practices. See Google's privacy policy for its Analytics and reCAPTCHA services.

Service providers and disclosures

Florinia’s website and database are hosted on Alibaba Cloud (Aliyun) in Hong Kong. Authorized personnel of our affiliated company, Xiamen Green, in China may access inquiry information to prepare quotations, arrange samples and provide customer support. Your information may therefore be stored or accessed outside your country.

Our website uses services for hosting and technical operation, account and business-record storage, email delivery, newsletter management and spam prevention. We use a personal Gmail account to send website inquiry emails and a Microsoft 365 mailbox to receive them. The newsletter subscription process uses Mailchimp; certain forms use Google reCAPTCHA. Optional website analytics uses Google Analytics. These services receive the information needed for their functions. Information provided in business correspondence is used by the people handling your inquiry or transaction.

We may disclose information when required by applicable law or to address security incidents and protect legal rights. Other websites and marketplaces that you choose to use operate under their own policies.

Planned customer-list advertising

Florinia plans to use Google Ads Customer Match. Where permitted, and with consent where required, eligible identifiers that people have provided directly to us, such as email addresses or telephone numbers, may be shared with Google for account matching, relevant advertising, audience exclusions and campaign measurement.

Identifiers may be hashed before matching. Hashing transforms an identifier into a coded value, but does not make matching anonymous or remove privacy obligations. Google explains how information is used in advertising.

This policy does not give retroactive consent. Newsletter subscriptions and website tracking choices do not themselves authorize customer-list advertising.

Your separate privacy choices

• Promotional email: contact us to stop promotional messages. This is separate from necessary responses about an inquiry, account or order.
• Website tracking: use Cookie preferences in the footer. Rejecting optional tracking does not prevent submitting an inquiry.
• Customer-list advertising: email carl@florinia-usa.com to request exclusion from customer-list advertising or removal from lists, if used. Browser cookie changes and email unsubscribing do not themselves remove uploaded customer-list records.

You can ask us to “stop all marketing” to cover both promotional email and customer-list advertising; you do not need to name a particular advertising service. Requests limited to one type of marketing apply to that type. Browser tracking is controlled separately through Cookie preferences.

You may also contact us to request access, correction or deletion of your personal information, or to ask about our practices. Available rights and exceptions depend on applicable law. We may need information appropriate to locating your records and handling your request; please do not send passwords or payment-card details.

Retention and security

Retention depends on the record and its purpose, including handling inquiries and orders, maintaining business and accounting records, resolving disputes and meeting applicable obligations. There is no single retention period for all records. Contact us about deletion of a particular record; some information may need to be retained for these purposes or to maintain an opt-out.

No method of electronic storage or transmission is completely secure. Please limit inquiry details to information needed for your business request.